- All items are viewed from the outside of a room or a house, please ensure correct configuration as items made the wrong way may incur further costs.
- Please ensure sizes are correct. If you have requested us to install for you then we will visit the site for correct measurements.
- 50% DEPOSIT is needed for confirmation and the balance must be paid prior to goods leaving the factory. Installation part may be paid upon completion of installation and within 7 days.
- Estimated time to completion is 4-6 weeks, however due to some components being needed from other suppliers there can sometimes be delays. Expect delays with custom orders.
- Delivery in not included unless we are installing your items, however delivery can be arrange with an external transport company at your request incurring an extra cost.
- No warrantee is available on glass.
- Timber is a natural product so minimal movement is normal; however it can occasionally twist out of shape. If this happens and it cannot be rectified by us then a replacement will occur.
- Your joinery is supplied to you without weather protection unless otherwise stated so your items need to be sealed/protected with our recommendations within 2 days of possession. We offer staining and undercoating at your request which incurs extra cost.
- Please notify us within 7 days of any faults or manufacturing errors with your order. All goods may be viewed by the customer before leaving the factory.
- Cancellations and alterations can be made at any stage however the customer is liable for any costs involved and may include a 15% administration fee.
- Flashing in not included unless requested by the customer.
- Site works is not included.
- Wall openings are not included.
- Any scaffolding and council permits needed for installations done by us must be organised and paid for by the customer.
- Recommendations can be made by us for any items not included in our scope of works.
- The Fremantle Door & Window Company endures to achieve high standards of workmanship and customer service. We appreciate and welcome any feedback.
Click here to view a copy of our full Terms of Trade.