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Timber Doors and Windows

 0416 166 970

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Summarised Terms of Trade

  • All items are viewed from the outside of a room or a house, please ensure correct configuration as items made the wrong way may incur further costs.
  • Please ensure sizes are correct. If you have requested us to install for you then we will visit the site for correct measurements.
  • 50% DEPOSIT is needed for confirmation and the balance must be paid prior to goods leaving the factory. Installation part may be paid upon completion of installation and within 7 days.
  • Estimated time to completion is 4-6 weeks, however due to some components being needed from other suppliers there can sometimes be delays. Expect delays with custom orders.
  • Delivery in not included unless we are installing your items, however delivery can be arrange with an external transport company at your request incurring an extra cost.
  • No warrantee is available on glass.
  • Timber is a natural product so minimal movement is normal; however it can occasionally twist out of shape. If this happens and it cannot be rectified by us then a replacement will occur.
  • Your joinery is supplied to you without weather protection unless otherwise stated so your items need to be sealed/protected with our recommendations within 2 days of possession. We offer staining and undercoating at your request which incurs extra cost.
  • Please notify us within 7 days of any faults or manufacturing errors with your order. All goods may be viewed by the customer before leaving the factory.
  • Cancellations and alterations can be made at any stage however the customer is liable for any costs involved and may include a 15% administration fee.
  • Flashing in not included unless requested by the customer.
  • Site works is not included.
  • Wall openings are not included.
  • Any scaffolding and council permits needed for installations done by us must be organised and paid for by the customer.
  • Recommendations can be made by us for any items not included in our scope of works.
  • The Fremantle Door & Window Company endures to achieve high standards of workmanship and customer service. We appreciate and welcome any feedback.

Click here to view a copy of our full Terms of Trade.

CONTACT US FOR A FREE ESTIMATION

VISIT OUR SHOWROOM

OPENING HOURS

Mon - Thu | 7am - 4:30pm
Friday    | 7am - 2:00pm
Saturday  | By appointment only

Yes, we accept payment by EFTPOS, Visa & Mastercard

Links to Recommended Businesses

Zanda Architectural Hardware
Malaysian Timber Certification Council
Tavoli Design
Tradition Stained Glass
Tradco Hardware

We exclusively use sustainable timber resources

All timber used at the Fremantle Door & Window Company is derived from environmentally sustainable sources.Learn More »

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THE FREMANTLE DOOR & WINDOW COMPANY

Email: robthedoorguy@hotmail.com

Phone: 0416 166 970

OPENING HOURS

  • Monday - Thursday 7am - 4:30pm
  • Friday 7am - 2:00pm
  • Saturday By appointment only

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